How AI can be leveraged in L&D and leadership training, ETHRWorld

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How AI can be leveraged in L&D and leadership training, ETHRWorld

Highlights

  • Over 1,25,000 employees of Genpact are actively learning GenAI on its platform Genome.AI at present.
  • Genpact also has a generative AI-powered learning coach, AI Guru, which provides ongoing support and guidance to leaders at all levels, from first-time managers to seasoned executives.
  • CEAT has AI-based coaching simulators that are playing a key role in skilling leaders and people managers to imbibe coaching mindset and use a progressive approach for feedback and developing scalability of people.
  • From reverse mentoring, byte-sized content, to careers through AI-driven Talent Marketplace platform, HSBC India is building a multi-generational workforce that thrives on collaboration, agility and is ready for technological disruptions.

<p>AI enables personalized development paths by analyzing multi-source data such as surveys, performance reviews, assessments and feedback.</p>
AI enables personalized development paths by analyzing multi-source data such as surveys, performance reviews, assessments and feedback.

In recent years, the corporate training of leaders globally has seen a gradual drift towards digital tools and AI-led learning solutions that are estimated to reach $6 billion by the end of 2025.

As organisations are striving to cultivate more leadership capabilities, artificial intelligence (AI) is becoming a great ally in personalized leadership development and training.

By leveraging data analytics, machine learning (ML) and immersive learning simulations, AI can help companies to create effective leadership in the times to come, fostering both individual leaders’ growth as well as organisational success.

Through exclusive interactions with ETHRWorld, HR and Learning Heads from CEAT, Genpact and HSBC India share their respective programmes and practices leveraging AI and how they are gradually expanding AI usage across different learning and employee growth HR mechanisms across their organisations.

How organisations currently employ AI in leadership development and L&D and the impact generated

Most people today still need to build new behaviours, and get used to working alongside AI, and build an AI-first mindset.

Shalini Modi, Global Leader – Employee Learning, Genpact, says the company believes that demystifying technology, and making sure everyone understands its potential and can use it effectively, is the key to develop this AI-first mindset.

Genome.AI

Modi says Genpact is making its workforce AI-ready and integrating AI to reskill talent at scale through its online learning platform, called ‘Genome.AI’.

Over 1,25,000 employees of Genpact are actively learning GenAI on Genome.AI at present.

Leadership

“Recently, we launched an AI-based personalized assessment for senior leaders to understand if their role is aligned with the company’s strategy and business goals. We’re using AI to facilitate hyper-personalization of learning, tailoring training programmes to suit each leader’s unique needs and interests,” says Modi.

AI Guru

Genpact also has a generative AI-powered learning coach, called ‘AI Guru’, which provides ongoing support and guidance to leaders at all levels, from first-time managers to seasoned executives.

AI Guru personalizes its coaching based on each leader’s unique needs and goals, offering targeted advice and mentorship 24×7.

It helps senior leader learners, who are always short of time, learn just in time in the flow of work through contextualized answers to questions and relevant byte-sized learning resources; acting as coaches that help assess current knowledge, practise skills through role plays and provide feedback.

“This ensures that leaders have access to continuous support, empowering them to navigate challenges, develop their skills and thrive in their roles,” says Modi.

Additionally, the company also has an applied AI-certification programme in partnership with top academia, including MIT, Berkley and others, for Genpact’s senior leaders, and it is expected that 80 percent of them would complete the foundational Generative-AI course by the end of this year.

Modi shares that the organisation is also working towards growing its 3,000- AI core team of data scientists, engineers, etc to 25,000 by the year 2027.

“To extend AI fluency across the organisation, we aim to increase the number of employees using AI daily from 6 percent today to 90 percent by 2027 through tools, training and certifications,” says Modi.

Somraj Roy, CHRO, CEAT, shares how the organisation has initiated a long term ‘Digital Roadmap’ that acknowledges the need to develop agility and business excellence.

Roy talks about the areas where tech integration and AI have been deployed and are progressing rapidly as under.

1. Personalised Learnings

The company forayed into utilising AI for personalised learning paths through its LMS (learning management system).

The holistic database of strengths, areas of development, feedback and career dialogues from various sources are leveraged to recommend resources and training materials aligning with growth needs and business objectives of employees.

2. Coaching Mindset

AI-based coaching simulators are playing a key role in skilling leaders and people managers to imbibe coaching mindset and use a progressive approach for feedback and developing scalability of people.

3. Career Paths

AI is being leveraged in recommending career paths to employees.

With established career paths for key functions and roles, CEAT seeks to develop transparency and provide flexibility to employees.

“Our aim is to empower people to choose career progression options and skills they should develop to help them meet their aspirations,” says Roy.

4. 360-degree Feedback

The 360-degree assessments of employees provides real-time insights on trends aligned with critical skillsets and capabilities.

Discussing the impact of all these tools and practices, Roy claims that factors of growth and feeling valued as experienced in RPG’s and CEAT’s Happiness Survey shows a notable improvement as a result of using AI.

Roy says CEAT also has a high percentage of internally-filled positions due to a strong talent pipeline of successors. AI-based development with flexibility and objectivity has led to higher utility of digital learning resources at CEAT.

More than 75 percent employees of CEAT have been consistently leveraging these resources as self-initiative besides in-person programmes, according to Roy.

Archana Chadha, Head – HR, HSBC India, talks about building a workforce that’s 100 percent data and technology literate, through comprehensive data, technology and low code automation tool training.

“At HSBC, we’re investing in people as much as we’re investing in technology– equipping them with the skills to lead in an AI-first world,” says Chadha.

HSBC is redefining learning with the ‘Data & Technology Degreed Pathway’ – to equip its employees with foundational digital skills and insights.

“With AI at its core, this learning pathway is supplemented by our global AI Ambassador Community – empowering employees to earn AI accreditations, lead AI boot camps and inspire change,” says Chadha.

The organisation’s AI ambassadors are amplifying AI skills across roles and functions.

HSBC India has a Data & Technology storytelling showdown platform which gives its employees the chance to showcase their digital solutions to leadership, sparking curiosity, seeking sponsorship and driving recognition across the firm.

But it’s not just about skills— it’s often about creating a culture too, to push employees to make use of AI, says Chadha, explaining why the organisation is fostering a culture of continuous learning– here, AI.

HSBC is scaling careers with diverse hiring pipelines that tap into talent from IITs and top institutes to become a tech-enabled powerhouse, comprising four generations of employees from Baby boomers to Gen Zs.

“Reverse mentoring, byte-sized content, careers through AI-driven Talent Marketplace platform– we are ensuring everything to build a multi-generational workforce that thrives on collaboration, agility and is ready for technological disruptions,” says Chadha.

Chadha shares their progress backed by measurable outcomes as under.
– 100 percent of the workforce is on a journey of digital literacy programmes and transformation projects.
– Thousands of hours of time are saved daily with automation– giving the employees one hour green time back each day for strategy, growth and innovation.
– A run rate of one process improvement every day, creating better workflows and sharper decisions.

Plans to incorporate and expand AI in leadership, learning and training for the new future

Roy further shares plans for the future about the areas CEAT plans to augment and expand its use of AI:
– In digital analytics of 360-degree feedback responses
– In leveraging gamification opportunities in learning
– For incorporating assessments and skills bench

Future of AI in L&D and leadership training

Talking about the Future of AI in learning and leadership training, Roy discusses how AI enables personalized development paths by analyzing multi-source data such as surveys, performance reviews, assessments and feedback.

Further, behavioural and predictive analytics can identify leadership potential by uncovering patterns in traits and behaviours. This allows organisations to align training with individual aspirations and learning styles.

Scalability, another critical aspect, given the influx of talent entering the workforce, is where AI-powered coaching assistants can provide real-time guidance and support, ensuring last-mile coverage in leadership development.

Additionally, tools like simulations, gamified virtual environments and scenario planning offer engaging ways to practise decision-making, collaboration and conflict resolution.

Roy also mentions how pulse surveys and advanced analytics help create inclusive and growth-oriented workplaces by fostering authentic conversations and measuring engagement.

AI’s ability to deliver targeted content with flexibility makes it indispensable for leadership excellence, enabling organisations to adapt quickly, inspire talent and drive sustained success.

Conclusion

AI won’t replace human talent, for sure, but those who embrace AI will outpace those who resist it.

According to a PwC report, AI is poised to add $15.7 trillion to the global economy by 2030, which is a 14 percent surge in global GDP. An estimated 97 million new roles are expected to be created by 2025, as per a World Economic Forum report. The future holds a clear message — adapt or be left behind.

It is only pragmatic for organisations to gradually not just adapt but also lead the change in AI usage as soon and efficiently as possible.

  • Published On Jan 13, 2025 at 07:32 AM IST

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